On-TARGET Response Training

$399.00

Publication date ‏ : ‎ December 2, 2025
• Language ‏ : ‎ English

Master trauma-informed workplace complaint handling with this complete 9-module online training.
Designed for HR professionals, managers, and legal teams, the On-TARGET Response Training gives you practical tools to lower legal risk, improve outcomes, and turn conflict into opportunity.

✓ 9 detailed modules covering the full complaint-handling process
✓ 100% online and self-paced — learn anytime
✓ Taught by Rebecca Sposita, Esq., an expert in organizational legal risk
✓ Certificate of Completion included
✓ Lifetime access to all lessons and future updates

Enroll today and improve how your organization handles workplace complaints.

Description

Master trauma-informed workplace complaint handling with this complete 9-module online training.
Designed for HR professionals, managers, and legal teams, the On-TARGET Response Training gives you practical tools to lower legal risk, improve outcomes, and turn conflict into opportunity.

✓ 9 detailed modules covering the full complaint-handling process
✓ 100% online and self-paced — learn anytime
✓ Taught by Rebecca Sposita, Esq., an expert in organizational legal risk
✓ Certificate of Completion included
✓ Lifetime access to all lessons and future updates

Enroll today and improve how your organization handles workplace complaints.

Additional information

Weight 0.80 lbs
Dimensions 9 × 6 × 1 in

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IAN Book of the Year Finalist

Win Win has been honored as a 2025 IAN Book of the Year Awards Finalist in the Business/Leadership/Management category. Recognized for revolutionizing how organizations approach workplace complaints and legal risk—now available in multiple formats to fit your learning style.

Your 9-Module Training Curriculum

Step-by-Step Learning Path

Course Format:

  • 100% online, self-paced training
  • Approximately 12-15 hours of total content
  • Downloadable resources and templates
  • Certificate of Completion upon finishing all modules

Module 1:

Foundations of Workplace Complaint Handling

Key Takeaway

Understand your obligations and best practices that form the backbone of effective complaint management.
Course Details

Module 2:

Trauma-Informed Principles

Key Takeaway

Recognize signs of trauma and learn to respond with empathy while maintaining accountability.
Course Details

Module 3:

Investigation Techniques

Key Takeaway

Master methods for conducting thorough, defensible investigations that withstand scrutiny.
Course Details

Module 4:

Communication Strategies

Key Takeaway

Develop skills to lead sensitive conversations with employees and managers confidently.
Course Details

Module 5:

Compliance Essentials

Key Takeaway

Understand regulatory requirements and strategies to reduce organizational liability.
Course Details

Module 6:

Conflict Resolution & Negotiation

Key Takeaway

Transform workplace disputes into productive outcomes using proven techniques.
Course Details

Module 7:

Documentation & Recordkeeping

Key Takeaway

Create clear, thorough records that protect your organization and demonstrate accountability.
Course Details

Module 8:

Organizational Policy Integration

Key Takeaway

Build consistent, repeatable processes that everyone in your organization can follow.
Course Details

Module 9:

Applied Case Studies

Key Takeaway

Practice handling real-world complaint scenarios to solidify your skills.
Course Details

Let's Connect

Whether you’re interested in consulting services, speaking engagements, or collaborative opportunities, Rebecca welcomes the chance to connect

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